So you’ve noticed that a lot of your customers abandon their carts before making a purchase. Sometimes they come back and complete the purchase hours or days later. Other times, they never come back, and you lose out on a potential sale. What’s causing this seeming indecision, and what can you do to stop it […]
5 Tips for Improving Your Customer Experience
You often hear talk of the customer experience. It’s more than just the face-to-face interaction you have at a register. It also goes beyond traditional customer service. CX encompasses all interactions you have with customers from start to finish. For your business, this might begin with the greeting customers receive when they enter the store. […]
8 Ways Customer Experience Will Determine the Success of Your Company
There are countless metrics that inform your business decisions. Revenue, resource costs, and employee retention are all part of the equation. However, when it comes to your company’s success, your customers are in the driver’s seat. In 2021, customer experience (CX) is a key ingredient for business success. When customers have positive interactions at every […]
Why “Cloud First” Really Means “Customer First”
A better customer experience is good for business. This isn’t exactly a controversial statement. It has been accepted wisdom among business leaders for decades and hasn’t changed much during that time. It hasn’t needed to change. The meaning of “better customer experience” certainly has changed, though. The digital transformation, what some call the “fourth industrial […]
Customer Surveys: Choosing the Best Option for You
The success of all businesses hinge on customer satisfaction, so it makes sense why surveys are an important part of on-going market research and customer relations. Surveys provide a broad sample of the information you want to gather, offering key insights for the betterment of the product or service offered. Surveys are seen in retail, […]
Five Ways to Increase Customer Satisfaction Using a Call Center
Many businesses use call centers for inbound calls, but most don’t fully utilize their potential to increase customer satisfaction, and profitability. For many customers, that phone call is their first exposure to the product or service you are selling. Make the most of your inbound calls using a professional call center that specializes in customer […]
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