According to a new customer survey, users of Microsoft are happier than ever with its software. The fascination with Microsoft has remained for a long time, even with Apple’s release of some highly sophistcated software for the iPad2.
The American Customer Satisfaction Index revealed that Microsoft tagged at a score of 79. The survey was initially conducted by the University of Michigan. The survey began in 2006 to find out more about their opinions of top software developers like Microsoft. With a three point incline from last year’s figures, the equivalent of a 7% spike, Microsoft is rated at its highest since ACSI began.
That’s good news for Microsoft but the software giant has its share of pitfalls in recent releases – Windows Vista is one of them. ACSI director, David VanAmburg said that the positie rating among customers for Microsoft proves that the Vista issue is now a thing of the past. Microsoft has come out with more robust OS versions like Windows 7.
Vista attracted horrible reviews after its release in 2007. However, Microsoft has not been the type of firm to sit on the sidelines. Its consistent improvement since then has shown that it has overcome the Vista debacle in the last three years. After decreasing its rating to 69 in 2008, which is when Vista was made avaiabe for the second year, the Seattle, Washington based firm has progressed nicey in the ACSI ratings in the last couple of years. According to Microsoft, its new flagship product has hit sales of 350 million, reports computerworld.