The residential rental business is one of the largest industries in the country. The market in the United Kingdom has been growing steadily at around 3% a year.
Some landlords are a lot more successful than others. One of the factors that sets them apart is their commitment to customer service. A 2017 article from CustomerThink highlighted the importance of good customer service skills for improving tenant retention.
Most of the customer service tips for landlords focus on how to deal with existing tenants. However, fewer customer service experts for the rental industry discuss the importance of offering good customer service to new residents. You will need to follow these tips.
Here are some tips to welcome your new tenants and give them a good impression of your rental business.
Make Sure that it is Properly Cleaned
You don’t want your new tenants to move into a dirty home. They will want to see that everything is spic and span.
If you have more than a couple rental properties, then you will probably not have the time to clean the building yourself. You are going to want to hire a professional cleaning company to take care of it for you. After a tenant moves out, you will need an end of tenancy cleaning service to make the room pleasant for your new guests.
Provide a Welcome Package
Most tenants aren’t expecting any gifts when they move into a new apartment. This is a way to go the extra mile.
You can think of some things that most tenants are going to be pleased to receive. You want to avoid anything that might make them feel annoyed or uncomfortable. Here are some things that you should avoid including in your welcome package:
- Most food items are probably not a good idea, because many people have a lot of food allergies these days. Instead, you might want to offer a gift certificate to a local eatery, so people can choose things themselves.
- Any books or pamphlets with jokes that might include statements that could be insensitive. You need to recognize that you are going to have a diverse group of tenants and need to be wary of things that could offend anyone.
Try to think of gifts that will brighten anybody’s day.
Offer Information on Utilities
Customers are going to have a lot of questions about utilities. You are going to want to offer them information that could make it easier for them to access the services that they need.
Make sure that this information is readily available. You should list all of the utilities that they may want, along with appropriate contact information.
Provide a Map of the Facilities and Parking Information
People are going to need to be able to find their way around the building after moving in. This is going to be difficult if you are in a larger area. You can make things a lot easier for them by providing a map after they move in.
You should also make sure that they know what to expect with parking. They will need to know if they need a parking permit from the city if they have to park off the streets.
Make Your Tenants Feel Welcome
Your tenants need to feel welcome when moving into a new apartment. Make sure that you provide all of the amenities and information that they are going to need.