You often hear talk of the customer experience. It’s more than just the face-to-face interaction you have at a register. It also goes beyond traditional customer service. CX encompasses all interactions you have with customers from start to finish. For your business, this might begin with the greeting customers receive when they enter the store. […]
5 Tips For Accomplishing A Smoother Rebrand
Dunkin’ did it. So did IHOP. And Slack. They all rebranded in one form or another and lived to tell the tale. Not all companies earn kudos after taking the rebranding route, of course. Lots of them get D- grades from the public. At that point, they can try to make the best of bad […]
5 Tips for Transitioning from Remote Work to Being Back in the Workplace
Telecommuting took off during the earliest months of the Covid-19 pandemic. Some companies, including biggies like Mastercard and Facebook, are allowing workers to remain at home for as long as needed. Other employers, though, want to bring employees back in-house. Their biggest concern? How to make the transition seamless and safe rather than clunky and […]
How to Get The Most Out of Your Remote Meetings
Remote teams can be a great asset to any company, offering much-needed diversity and versatility to the business. Hosting remote meetings can be a pain without the right software, planning, and engagement, so we’ve put together this handy guide on how to get the most out of your remote meetings. Whether you’re on vacation and […]
5 Great Tips to Welcome Your New Tenants to Your Rental
The residential rental business is one of the largest industries in the country. The market in the United Kingdom has been growing steadily at around 3% a year. Some landlords are a lot more successful than others. One of the factors that sets them apart is their commitment to customer service. A 2017 article from […]
These 6 Midwest Startups Could Do Big Things in 2020
The Midwest is much more than a flat, cold patchwork of farms and factories. From its plentiful college towns to major metro areas like Chicago and Detroit, the Midwest is earning belated (and well-earned) recognition as a vibrant hub for entrepreneurs. For those just tuning in, here’s a brief overview of six growing Midwest-based startups […]
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