You often hear talk of the customer experience. It’s more than just the face-to-face interaction you have at a register. It also goes beyond traditional customer service. CX encompasses all interactions you have with customers from start to finish. For your business, this might begin with the greeting customers receive when they enter the store. […]
8 Ways Customer Experience Will Determine the Success of Your Company
There are countless metrics that inform your business decisions. Revenue, resource costs, and employee retention are all part of the equation. However, when it comes to your company’s success, your customers are in the driver’s seat. In 2021, customer experience (CX) is a key ingredient for business success. When customers have positive interactions at every […]
First Utility adds Netmums accreditation and Institute of Customer Service ‘ServiceMark’ to its growing collection of customer service accolades
17 February 2017 – First Utility, the largest challenger to the Big Six energy providers, has become the only Netmums-accredited energy company for customer service and value in 2017 and has also achieved the prestigious ServiceMark recognition from The Institute of Customer Service. These accolades complement its Customer Service of the Year award and its […]
5 Awesome Techniques to Better Your Social Media Customer Experience
Great customer experience is the outcome of a robust interactivity between the organization and customers over a period of time. According to a report, 78% of the US population is on social media, maybe as an active user, active listener or a passer-by. With social media marketing, many smart businesses have been able to directly […]
Business Tips: How to Strengthen Customer Relationships
If you are looking to free up time to better serve your clients, hiring an invoice factoring company can help with both cash flow issues and saving you time from collecting on money owed. Consider these positive outcomes that could help you focus on improving your customer relationships. Being Upfront Builds Trust When you decide […]
5 Simple Ways To Drastically Improve Customer Experience In Your Store
Usually, when we’re on the other side of the shore, things seem easy, obvious even. But the minute the pressures of business take over, we find ourselves forgetting strategy and advice that may seem like common sense to most people. Customer Experience is one issue we all struggle with each day. Enough and more has […]
- 1
- 2
- 3
- …
- 24
- Next Page »