You often hear talk of the customer experience. It’s more than just the face-to-face interaction you have at a register. It also goes beyond traditional customer service. CX encompasses all interactions you have with customers from start to finish. For your business, this might begin with the greeting customers receive when they enter the store. […]
filed under: Business
8 Tips to Help Your Remote Employees Become More Efficient
Remote work is becoming increasingly commonplace, and for good reason. Organizations can hire more diverse, dispersed, and experienced talent. Employees can enjoy the flexibility of staying close to home. And almost everyone stands to save money. But if you don’t implement productivity practices into your team, you could start losing efficiency and engagement. Battle the […]
Easing Into ERP: 4 Considerations for Getting Started
The time for your business to implement an enterprise resource planning solution has finally arrived. You’ve grown to the point where you require centralized software that connects your supply chain with accounting and human resources. You’re hoping to improve communication between departments and the efficiency behind your company’s processes. But bringing an ERP platform into […]
8 Ways Customer Experience Will Determine the Success of Your Company
There are countless metrics that inform your business decisions. Revenue, resource costs, and employee retention are all part of the equation. However, when it comes to your company’s success, your customers are in the driver’s seat. In 2021, customer experience (CX) is a key ingredient for business success. When customers have positive interactions at every […]
8 Office Tech You Need to Upgrade In Your Small Business
Tech changes fast these days. And it’s not just smartphones and gaming consoles that seem to shift with the winds. Office tech is a constantly moving target as well. It’s time to take a look around your own office and begin imagining what’s possible. Chances are very good that you’re still relying on legacy […]
Tech Skills That You Want Your Employees to Have
Technology is a broad and multifaceted field that is becoming more and more vital to the operation of pretty much every business on the planet. The right technology can make any job better, which is why tech skills are so important. An employee that knows their way around technology is far more useful than one […]
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