Global Sun Solutions: Last year’s chaos in which millions of gifts were delivered after Christmas has not been repeated in 2014.
Global Sun Solutions says US logistics operators including Fed Ex, UPS and USPS are working flat out to ensure that a repeat of last year’s fiasco in which millions of presents were delivered after Christmas won’t occur again this year.
Last year’s chaos is widely attributed to over-promising by retailers and logistics operators’ difficulty in coping with what were to become the most inclement weather conditions faced on the North American continent for years. Steven Aaron, Vice President at Global Sun Solutions explained, “E-commerce sales are already up 8% to 11% so far this holiday season but, so far, there are no signs of last year’s debacle. Nevertheless, a lot more retailers are promising last-minute delivery right up to and including Christmas Eve so the potential for a snafu is there”.
FedEx tends to pick up most of the last minute orders but many retailers have invested in more warehouses in more locations to relieve pressure on couriers who would otherwise have to drive long distances but there are other, smaller retailers who have offered late deadlines but are ill-equipped in terms of infrastructure or manpower to deliver on the promises they’ve made.
Regardless, Global Sun Solutions says it is confident that the mistakes of last year will not be repeated this year and certainly not on the same scale. “There is little anyone can do to prevent people over promising and under delivering but a Herculean effort’s been made this year and we’d be very surprised if many people got their gifts late this year,” said Aaron.
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