A job in the calling centre in India seemed to be working in a gold mine, but when you are oblivious of the dangers around you, you are the one who pays the most.
Astonishingly, very few, or even none compared to the 4 millions of university graduates working in outsourcing industry, exceeds the age of 30. The outsourcing industry is definitely letting India to develop into a wealthier country, but when the workers’ health is declining, the nation’s prosperity may be at risk.
Being face to face with the computer is certainly harming the workers’ health, but the disorders and nightlife and parties and entertainments that the workers have are, actually, exacerbating the situation and the plight the workers are now facing.
Earning a large amount of money encourages the workers to squander their money buying unnecessary things. They may even spend the money in a way that, their parents or grandparents had never spent before. This dissipation is shrinking the workers’ wallets and also aggravating their health problems. They have revels at night and after the playing and drinking of beers or wine, they need to get back to work the following day.
Some workers, however, do need the money for a good purpose. For example, they needed to support their parents and that forced them to continue doing this ‘hazardous’ occupation. Ironically, they spent all the time on working in the hi-technology buildings days and nights, and they lack the social life with their parents. They got to see them less often. Even on festivals, they are often not at home because of this job.
Actually, apart from the stress from the computers, the attitude of their over-the-phone customers is the main problem also. They are very annoying sometimes and even abuse the Indians working there. In other words, they struggle with their clients and have to withstand the abuses. Meanwhile, a kind of intangible rule required the workers to solve the problem from the client or make them satisfy within a minute. This demanding target is giving the workers lots of stress and pressure. A physiological doctor responsible for the workers intellectual health expressed that the angry customers are making the workers emotionally fragile.
Although some call centres have tried to create a kind of oasis in this working area by putting popcorn booths and other recreational facilities, the workers’ health don’t seem to be getting any better.