There is now a
government sponsored service with a web site giving you the consumer, a good
selection of advice on products and services and best practice on how to make a
complaint and template letters.
Get feedback on-line or phone a 0845 number
costing 4p from a BT landline. After bring up the site on-line, click on Sitemap
and look down the list with sub-titles:
Advice on goods and services
Advice on consumer issues
Before you Buy
Making a Complaint
Consumer Direct and A-Z.