Gary and Mary Gibb, owners of Gary’s Plumbing & Heating, recently purchased property and moved their company to 4760 Pacific Highway, between Bellingham and Ferndale in Northwest Washington State.
The new location sits on two acres–office space, two shops, an employee training room, and a parking area for fleet vehicles are included on the property.
“We chose this particular site–along Interstate 5–because it greatly increases our visibility and makes it easier for our crews to serve residential and commercial customers Bellingham, Ferndale, Birch Bay and Blaine”, said Gary Gibb.
The nine year old company began in the basement of Gary and Mary Gibb’s home. They spent the past seven years building and growing the business from rented space in Haskell Business Park before investing in the Pacific Highway property.
Gary’s Plumbing & Heating now employs 15 technicians, apprentices and office staff. New plumbing technicians were hired this year to expand after-hours repair services.
“It’s our goal to never ask customers to miss a day of work or pay after-hours rates just because their hot water tank breaks or a kitchen drain clogs. With the new location and expanded staff, we can offer plumbing repair services to customers 24 hours per day, seven days a week. People really appreciate not getting charged extra for service calls on nights and weekends.”
Having access to the new, larger facility has already proven to be a benefit when it comes to staff training and continuing education—areas that are important in heating and plumbing industry. There’s room for the company to provide training sessions on-site two times per week.
When asked what’s next for their company, Mary Gibb says she and Gary plan to further expand their staff and services, including whole-house water filtration.
Hard water issues are common in certain communities around Whatcom County—Gary’s technicians now have the ability to test water samples on-site immediately, instead of sending samples to a lab and waiting for results.
They also plan to increase the number of products carried in a new retail department.
“We haven’t had physical space for retail items in the past so we’re excited about offering kitchen and bath faucets, plumbing filters and an environmentally-friendly drain enzyme that helps maintain plumbing and septic systems.”