17 February 2017 – First Utility, the largest challenger to the Big Six energy providers, has become the only Netmums-accredited energy company for customer service and value in 2017 and has also achieved the prestigious ServiceMark recognition from The Institute of Customer Service. These accolades complement its Customer Service of the Year award and its […]
Self-Service Knowledge Base: Making Your Customers Satisfied
Keeping your customers satisfied is one of the primary goals that all companies around the world want to achieve. A growing number of satisfied customers is the perfect foundation in all lines of work, however, it takes a lot of time, creativity and organization to make that goal a reality. When you offer great support, […]
5 Awesome Techniques to Better Your Social Media Customer Experience
Great customer experience is the outcome of a robust interactivity between the organization and customers over a period of time. According to a report, 78% of the US population is on social media, maybe as an active user, active listener or a passer-by. With social media marketing, many smart businesses have been able to directly […]
Establish Strong Customer Loyalty with the Help of Digital Marketing Services
Digital marketing moves at lightning speed now more than ever. And why wouldn’t this be the case? This particular type of marketing gives business of all shapes and sizes the chance to reach a larger clientele base in a short period of time. In the most basic sense, digital marketing is personalized marketing. Unlike the […]
Why Over 60k Global Customers Tracking With GPSWOX System?
Almost all businesses can benefit from fleet management, whether their transportation facilities include a fleet of vans or trucks for transporting goods or company cars for employees. Vehicles are often one of the most costly assets of the business and their running costs can have a significant impact on overall profits. Fleet management with GPS […]
4 Strategies For Dealing With Customer Complaints
The worlds of social media and customer relationships have undeniably come together. Whether brands like it or not, customers are going to engage them publicly on social media when they have a complaint. Sure, if they want to, brands can ban users who complain and ignore or delete negative comments. AirBNB took this route when […]